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Lavender Willow Massage Policies
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We understand that unanticipated events happen occasionally in everyone's life.
In our desire to be effective and fair to all clients, the following policies are honored:

24-hour Advance Notice

24-hour advance notice is required when canceling an appointment. This allows the opportunity for someone else to schedule an appointment. If you are unable to give us 24 hours advance notice you will be charged the full amount of your appointment. This amount must be paid prior to your next scheduled appointment.


Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a "no-show." They will be charged for their "missed" appointment.

Late Arrivals

Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the "full" session. Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time.

If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours.

Right of Refusal

I reserve the right to refuse service to anyone. This includes but is not limited to anyone who requests treatment or services that are outside of my scope of practice or who arrives for treatment under the influence of alcohol or recreational drugs. Full session fee will be charged, whether or not services were rendered.

Right to Change Policies and Rates

Policies and rates are subject to change at any time.